To Our Valued Merchants,
As COVID-19 continues to impact the United States, EVO Payments is monitoring and preparing to continually support our valued merchants. To help contain the spread of COVID-19 in our communities, the EVO Merchant Support Team will be operating a remote support structure until further notice. We want to assure all of our merchants that we are prepared to serve you and all of your business needs as this unprecedented situation develops.
Our goal is to continue providing the world-class service and support you have grown to expect, but at times, we may be working with limited staffing. Be assured we will do our very best to address urgent matters as quickly as possible. We appreciate your patience while we work through this challenging situation.
TO CONTACT US:
Merchants with non-urgent matters are encouraged to email us at firstname.lastname@example.org instead of calling in to our help desk. This will help you avoid longer than usual hold times due to the current situation happening around the world.
We will continue to send you updates as needed.
Your EVO Merchant Support Team