Service Team Training for the Independent - Universal

In every business category, employee training directly impacts customer satisfaction and retention, growth and profits. High Performance Team (HPT) is a comprehensive training program custom tailored for the industrial laundry. It’s designed to transform your entire Service Team into confident, motivated producers.

Developed especially for Independent Laundries by industry and training experts, the program delivers measurable results. The Independent linen, uniform, and dust control companies now have training that exceeds that of the Nationals. Since introduction at CLEAN, the High Performance Training (HPT) is winning high marks from laundries across the USA, Canada, and even Australia!

Covering relevant topics from Handling Common Customer Concerns to Price Increase Strategies, to Defensive Driving to Improving Route Sales; HPT is all inclusive to meet every service opportunity that a team faces…every day. It’s high value content that your team will use to improve their performance, increasing your customer retention, revenue growth, and financial operating profits.

HPT is web based so individuals can have the flexibility to access the material at any time. There is no costly travel or missed work; your team trains around your schedule on very specific topics relevant to your Route Service Reps and Managers.

Developed by Performance Matters, a textile rental consulting firm, this world class program is complete with a quiz after each lesson. The Service Training Series has eight modules with more than 240 individual lessons. A “Train the Trainer” component is also available for larger laundries.

Special discounted pricing is available for Universal Unilink members. Call Currie Gilbert of Performance Matters directly at 704-277-6857 to test drive the program. Or check out the complete list lesson titles at this link.

In surveys, training is top of list among requests from our laundry members. High Performance Training answers the need to have a simple, affordable, measurable training program regardless of your company size. Be intentional about your training to see measurable results from better employee and customer retention to higher route revenue to process improvement.